~400 staff
26 trucks on the road
24/7 365 days a year~172,000 customers
74 Acts and codes that
regulate our services
6600km of pipe
(That's Tuggeranong to Tahiti!)
42 billion litres of water per year
35 billion litres of sewage per year
48 reservoirs
51 pump stations (water + sewage)
4 treatment plants (water + sewage)
4 water supply dams
No matter what happens you can trust us to keep our networks operating. To do this there are a lot of things we need to consider.
We make sure we're prepared for population density and growth.
We're always exploring ways to invest in more efficient technologies.
Canberra's spread out, so we have twice the length of pipe per person than Sydney does. And we are always ready to fix them if they burst.
As an inland city we have to treat sewage to a much higher standard because we put it back into a river, not the ocean.
In a nutshell: Designing bigger bioreactor tanks which hold 20% more ammonia-eating micro-organisms for sewage treatment.
The benefit is: We can handle larger amounts of sewage in our sewage treatment plant.
In a nutshell: Replacing the water reservoir roofs and improving floor joints.
The benefit is: Safeguards the quality of your water by making sure it can't be contaminated.
In a nutshell:We've scaled back our program based on your feedback and will be replacing more than 40km of water pipes at high risk of failure.
The benefit is: Lower risk of pipes bursting and providing sufficient water pressure for firefighters.
We're on a journey with people, process and technology and by 2023 we'll be running our business 7% more efficiently than we currently are in 2017.
We've done a lot of work over the last few years to run our business more efficiently. This means we can keep bills steady while still meeting your needs and our responsibilities.
We calculate a dollar figure for water and sewerage separately for every year of the 5 year regulatory period.
Expected water and sewerage connections and consumption for large and small users.
Use the calculator below to see what your bill would look like if the ICRC accepts this proposal.
?Where to find your usage